Refunds & Cancellation

Your first 90 days are completely free, with every feature switched on. No card is required and nothing is charged during the trial. When it ends you move to our free Silver plan unless you choose a paid one, so you are never charged without choosing to be.

Silver is free, permanently — your books, your customers' portal, and support. Gold is ₹299 a month and adds automatic SMS to your customers on every bill and receipt, plus payment reminders by SMS. Platinum is ₹499 a month and adds WhatsApp and email. Paying yearly saves 20% on either paid plan. WhatsApp and email are still being built and are marked as such wherever a plan is shown.

Prices may change in future; we give at least 30 days' notice before a change affects you, and you keep the price you signed up on until then.

Every price includes GST. The amount we show is the amount we debit — we add nothing on top, and you are never charged a separate payment or processing fee. A GST tax invoice is issued for every payment and can be downloaded from Settings → Billing.

Auto-pay is optional. You can pay each period yourself from Settings → Billing, and we will send you the bill when it is due. Or you can switch auto-pay on and we collect it automatically. You can move between the two at any time.

If you choose auto-pay, you authorise a mandate with your bank or UPI app for exactly your plan's price — ₹299 a month on Gold, and so on. We never ask you to authorise more than you are actually paying, and we only ever debit the amount on your invoice. Because the limit is set to your plan, moving up to a larger plan asks you to authorise the new amount once; moving down does not.

Your bank notifies you at least 24 hours before every debit, and you can pause or cancel the mandate yourself in your bank or UPI app at any time, without telling us first.

You can cancel any time from Settings → Billing, or by emailing support@northvane.in. You keep your paid plan until the end of the period you have already paid for, then move to free Silver — you are not billed again, and you keep your books, your customers' portal and support. You can undo this any time before that date.

We retry a failed payment twice over about a week and tell you why it failed each time. If it still hasn't gone through, you move to the free Silver plan — you keep your books, your customers' portal and support, and only messages to your customers stop. You are never locked out, and nothing is ever deleted because of a failed payment. Paying restores everything.

Fees already billed are non-refundable. If you move up a plan mid-period we charge only the difference for the days remaining, and credit the unused part of your old plan on the same invoice. If you move down, the change takes effect at the end of the period you have already paid for and nothing further is charged. If you believe you were billed in error, contact us within 30 days and we'll make it right.

You can export your company's data at any time before cancelling. After cancellation we retain it for up to 90 days in case you return, then delete it. Want it gone sooner? Close your account and it's deleted immediately.